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At Narrative I am responsible for the Narrative Care Team. Our focus is to support users through embedded self-service but also through personal assistance. We consider the Care Team to be a driver of users’ engagement, making sure that our users’ feedback is being taken into account when we develop the Narrative Experience. Cornerstones of good customer care lies in being available, keeping promises, getting back in due time and having a team of truly service-minded people. One of our most popular contact channels is Twitter, if you haven’t already, please check out @NarrativeCare. I love being a part of building Narrative into a loved company by users, employees and partners.