In sum, a positive workplace is more successful over time because it increases positive emotions and well-being. This, in turn, improves people’s relationships with each other and amplifies their abilities and their creativity. It buffers against negative experiences such as stress, thus improving employees’ ability to bounce back from challenges and difficulties while bolstering their health. And, it attracts employees, making them more loyal to the leader and to the organization as well as bringing out their best strengths. When organizations develop positive, virtuous cultures they achieve significantly higher levels of organizational effectiveness — including financial performance, customer satisfaction, productivity, and employee engagement.
But once a path is chosen, high-performing CEOs press ahead without wavering. Art Collins, former chairman and CEO of Medtronic, told us: “Employees and other key constituencies will quickly lose faith in leaders who waffle or backtrack once a decision is made.” And if decisions don’t turn out well? Our analysis suggests that while every CEO makes mistakes, most of them are not lethal. We found that among CEOs who were fired over issues related to decision making, only one-third lost their jobs because they’d made bad calls; the rest were ousted for being indecisive.
This is absolutely terrible news. Dame Zaha Hadid was an inspirational woman, and the kind of architect one can only dream of being. Visionary and highly experimental, her legacy despite her young age, is formidable. She leaves behind a body of work from buildings to furniture, footwear and cars, that delight and astound people all around the world. It was only last month that I had the enviable task of awarding Zaha the 2016 Royal Gold Medal for architecture – she was delighted to receive the recognition and adds the medal to an amazing collection of awards, not least winning the RIBA Stirling Prize two years running. The world of architecture has lost a star today.